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E-mail: info@aerchs.com

FAQ

Frequently Asked Questions

Need help? Be sure to visit our support forums for answers to your questions!

Do you offer free samples of your tapes?

Yes, we offer free samples of our tapes in A4 sheets, with stock or custom sizes available. They are securely packaged and typically ship within 1-2 days. Contact us to request yours today!

What payment methods do you accept?

L/C,T/T,D/P,PAYPAL,WESTERN UNION,MONEY GRAM. If you have any questions or specific payment requirements, feel free to contact our customer service team for assistance.

How long does it take for orders to be shipped?

Our efficient production process allows us to fulfill orders promptly. With real-time order tracking available, you can monitor the status of your order every step of the way. Typically, orders are shipped within 3-5 days after payment confirmation, ensuring timely delivery to our customers.

What shipping methods do you offer? What should I do if the goods are damaged during transportation?

We offer various shipping methods including land transportation, sea freight, and air freight to meet the diverse needs and time requirements of our customers. If you notice any damage to the goods upon receipt, please contact us immediately. We will promptly address your concerns and provide necessary remedies, including exchange or compensation.

How can I determine the right type of tape for my specific application?

Choosing the right tape for your application depends on various factors such as the surface material, temperature conditions, and intended use. Our expert team can provide personalized recommendations based on your requirements and help you select the most suitable tape for your needs.

What types of packaging do you offer?

We offer a variety of packaging options, including cardboard box packaging, plastic packaging, and roll packaging, among others. We provide customized packaging solutions tailored to the specific needs and characteristics of our customers' orders.

How do you ensure the quality of your tapes?

We ensure tape quality through rigorous testing and inspection. Each shipment includes full sets of quality documents. Our team supports QC inspection. Shelf life: 2 years.

What is your production capacity?

We offer precision equipment processing, including tape cutting, logo printing, and custom shaping, to meet project needs efficiently. With our professional engineering team having own film-blowing, glue-coating, rewinding, slitting, and die-cutting production lines, we also develop cost-effective alternatives to branded tapes upon request.

What is the history of Xiamen Aerchs Adhesive Tape Co., Ltd.?

Xiamen Aerchs Adhesive Tape Co., Ltd. was founded in 1997 by Mr. Shangguan, who started working in the adhesive industry after leaving the army. Over the past 25 years, the company has experienced significant growth and development. In 2020, Mr. Shangguan built its own industrial zone in Xiamen, China. Today, Aerchs is a leading enterprise in adhesive products, integrating R&D, production, and sales. The company has two industrial parks in Xiamen and Dongguan, mastering advanced tape core technology and employing a number of first-class manufacturing technologies and equipment. It is equipped with multiple high-standard 1,000-class and 10,000-class dust-free workshops and has developed a series of adhesive products to meet diverse customer needs.

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